Support / FAQs

Customer Support

We're here to help! For any questions or assistance, please contact us at service@nine-yu.com

Frequently Asked Questions

About Our Jade Jewelry

What types of jade do you offer?
We specialize in premium jadeite, nephrite, chalcedony, and agate jewelry. Each piece is carefully selected for its natural beauty and authenticity.

How can I verify the authenticity of my jade?
All our jade pieces come with authenticity documentation. We provide detailed information about the stone type, origin, and quality characteristics with each purchase.

Orders & Shipping

How long does shipping take?
Shipping times vary by location. International orders typically arrive within 7-14 business days. You'll receive tracking information once your order ships.

Do you ship internationally?
Yes, we ship to customers worldwide. Shipping costs and delivery times are calculated at checkout based on your location.

Returns & Exchanges

What is your return policy?
We want you to love your jewelry. If you're not completely satisfied, please contact us within 14 days of receiving your order to arrange a return or exchange.

How do I initiate a return?
Email us at service@nine-yu.com with your order number and reason for return. Our team will guide you through the process.

Care & Maintenance

How should I care for my jade jewelry?
Clean your jade with a soft, damp cloth. Avoid harsh chemicals and ultrasonic cleaners. Store pieces separately to prevent scratching.

Still Have Questions?

Can't find what you're looking for? Reach out to our customer support team at service@nine-yu.com and we'll be happy to assist you.